Yup. I'm tired of hearing this from users.
Since I changed jobs from a software development house to a more focused DBA role I hear this a lot. As much as I'de like to just log into their app server and comb through logs to find the problem like the old days... I have to debug what I can from the server side and get the app server folks looking from their end.
Here is a quickie script that should work on most Unices.